Dog Training Terms and Conditions

Once a place is booked and payment is made for any of our dog training classes, please note that the payment is non-refundable. Should you be unable to continue with the offer due to injury or illness affecting yourself, family members, or your dog, or any other reason, the payment remains non-refundable and non-transferable. We advise ensuring your insurance policy covers all potential situations.

In the event that we must cancel training due to unforeseen circumstances such as instructor illness, adverse weather conditions, inaccessibility of the training venue, or covid-19 government guidelines, we will make every effort to reschedule your training to an alternative date or time.

If rescheduling is not possible, a partial refund may be provided at our discretion, up to 50% of the value of the cancelled week. If we have to cancel a week’s class due to our own actions or omissions and cannot reschedule, you will receive a credit note for that cancelled week.

At times, it may be necessary to change venues at short notice. In such cases, we will endeavor to provide as much notice as possible, with a minimum notice of thirty minutes. However, since the two venues we currently use are only minutes apart and offer similar facilities, no refund will be issued if we need to change venues at short notice.